Useful Information

Worth knowing before you book:
The arrival day is Friday from 1500 hrs. Departure time 1000 hrs

BOOKING PROCEDURE
A deposit of 25% of the rental fee is payable if the booking is made more than eight weeks before the start of the rental. The balance shall be payable eight weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the client. For bookings made less than eight weeks before the start of the rental the total fee is payable on sending the booking form. Cheques should be made payable to J Rogan and sent to the address at the top of the booking form.

CANCELLATION POLICY
Any cancellation made by the client for whatever reason shall be in writing and addressed to J Rogan at the address at the top of the booking form. On receipt of notice of cancellation and providing this is received more than 8 weeks before the date of stay, Devon Eco Holidays will endeavor to re-let the property for the period of booking. If successfully re-let it shall refund the deposit paid, less an administrative charge of £40 per booking. For cancellation less than 8 weeks before date of stay there will be loss of deposit. Any cancellation received 14 days or less before date of stay, for whatever reason, will not receive refund of any monies paid. We advise that you take out a separate holiday cancellation insurance

VERY IMPORTANT
Drainage: Because of our rural location we operate on a private drainage system. This does not use any chemicals as it is a “green system”. It is very important that no chemicals including and in particular BLEACH or MILTON or ANTI-BACTERIAL products should be used anywhere! This includes Fairy Liquid type cleaners.

This is one of the reasons we provide ecological washing up liquid, surface cleaner, hand soap (kitchens and loos), dishwasher tablets, loo cleaner and laundry liquid. The other reason is to be kind to you and the planet.

• Only human waste and toilet paper should be disposed of in the toilet.
• Only liquids (but not melted fat) should go down the sink waste
• Sanitary bags are provided for sanitary items (tampons & towels) & condoms – Please use them.

Policy Issues and Green Policy:
• Only guests listed on the booking form may stay overnight, we reserve the right to charge for unauthorised overnight stays and to ask guests to leave.
• No smoking is allowed in any of the buildings.
• The farm is unsuitable for children under 10 years old.
• Unfortunately, pets are not allowed at the current time.
• No Fireworks are allowed at Swallow’s Nest, as we are surrounded by livestock.
Green Policy:We are committed to living sustainably and offer our guests a “green” holiday experience in luxury whilst emitting as little Carbon Dioxide as possible. We do all we can to continually achieve our goals and really appreciate your support and help. We would welcome any feedback on anything we could do to offer an even more sustainable holiday.
• We are members of the Green Tourism Business Scheme, as an indicator of our sustainable practices.
• We comply with the requirements of environmental legislation and approved codes of practice
• We reduce, recycle and reuse wherever possible.
• All our energy usage is from renewable sources; sun, wood, water and we aim to move to photovoltaic and other alternatives in due course.
• We actively seek ways to reduce the use of energy and other resources.
• grow as much of our own organic food as possible and welcome your feedback and input.
• We shop locally from local suppliers and encourage you to as well.
• We promote and participate in local events or activities and are committee members of Blackdown Hill Transition to encourage a sustainable lifestyle for all. See www.blackdowntransition.org for more information. We give support to our local community in a number of ways.

If you have any questions or requirements please let us know. MOST IMPORTANTLY enjoy yourselves, the nature, the cottage, Devon and have a wonderful eco holiday!